Returns and Complaints
§ 1. RIGHT OF WITHDRAWAL (RETURNS)
As a Consumer, you have the right to withdraw from a distance contract within 14 days without giving any reason.
The 14-day period begins on the day you received the ordered product.
How to make a return?
Send your statement of withdrawal to the email address: concierge@ariahair.pl or in writing to the address:
Aria Hair Daria Anna Karczewska ul. Księżnej Zofii 14, 78-200 Białogard
You may use the withdrawal form available in the Store Regulations – however, this is not mandatory. A clear statement of your wish to return the item within 14 days is sufficient.
Returning the product
After reporting the return, please send the product back immediately, no later than 14 days from the day you informed us of your withdrawal from the contract. The direct costs of returning the goods are borne by the Buyer, unless we inform otherwise.
Refund of payment
We will refund all received payments, including the cost of the cheapest available delivery option in the store, within 14 days of receiving the statement of withdrawal. We may withhold the refund until we receive the product or confirmation of its return. The refund will be made using the same payment method you used for the purchase.
Important – product condition
The product should be returned in an undamaged condition. You are responsible for any diminished value of the goods resulting from handling them in a way other than what is necessary to establish their nature and characteristics.
§ 2. EXCLUSIONS FROM THE RIGHT OF RETURN
The right of withdrawal does not apply to products:
- made to individual order or according to Customer specifications (e.g., Custom Atelier),
- delivered in a sealed package, if the package has been opened after delivery – for hygienic and health protection reasons, the product cannot be returned.
Please open packages carefully – opening a sealed product signifies acceptance of its condition and forfeiture of the right of return.
§ 3. COMPLAINTS
The Seller is responsible for the product's compliance with the contract. If the received product is faulty or does not conform to the order, you have the right to file a complaint.
How to file a complaint?
Send your complaint to the email address: concierge@ariahair.pl or in writing to the address:
Aria Hair Daria Anna Karczewska ul. Księżnej Zofii 14, 78-200 Białogard
In your complaint, please provide:
- first name and last name,
- order number,
- description of the defect or non-conformity,
- product photo (if applicable),
- your request (repair, replacement, price reduction, refund).
Resolution time
We will process the complaint within 14 calendar days from the date of its receipt. We will inform you of the decision via the provided email address.
§ 4. OUT-OF-COURT DISPUTE RESOLUTION
As a Consumer, you have the option to use out-of-court methods of complaint resolution and claim assertion, including via the European Commission's ODR platform available at: https://ec.europa.eu/consumers/odr
You can also contact the municipal or district consumer ombudsman or the Trade Inspection Authority.
§ 5. CONTACT
- Email: concierge@ariahair.pl
Click to return your order