Returns and complaints

www.ariahair.pl

§ 1. RIGHT OF WITHDRAWAL FROM THE CONTRACT (RETURN)

As a Consumer, you have the right to withdraw from a distance contract within the time limit 14 days without giving a reason.

The 14-day period is counted from the day on which you received the ordered product.

How do I submit a return?

Send a declaration of withdrawal from the contract to the e-mail address: concierge@ariahair.pl or in writing to the following address:

Aria Hair Daria Anna Karczewska ul. Księżnej Zofii 14, 78-200 Białogard

You can use the withdrawal form available in the store's Terms and Conditions – however, this is not mandatory. Simply stating your intention to return the goods within 14 days is sufficient.

Returning the product

After reporting the return, please send the product back immediately, no later than 14 days from the date you inform us of your withdrawal from the contract. The direct costs of returning the goods are borne by the Buyer, unless we inform you otherwise.

Refund of payment

We will refund all payments received, including the cost of the cheapest available store delivery option, within the timeframe 14 days from receipt of your withdrawal notice. We may withhold reimbursement until we receive the product or confirm that it has been sent back. Refunds will be made using the same payment method you used when purchasing.

Important - product condition

The product must be returned in undamaged condition. You are responsible for any diminished value of the product resulting from use beyond what is necessary to establish its nature and characteristics.

§ 2. EXCLUSIONS FROM THE RIGHT OF RETURN

Right of withdrawal not entitled in relation to products:

  • made to individual order or according to the customer's specifications (e.g. Custom Atelier),
  • delivered in a sealed package, if the package has been opened after delivery – for hygiene and health protection reasons the product cannot be returned.

Please open the packaging carefully – opening a sealed product constitutes acceptance of its condition and waiver of the right to return.

§ 3. COMPLAINTS

The seller is responsible for the product's compliance with the contract. If the product you receive is defective or does not comply with your order, you have the right to file a complaint.

How to file a complaint?

Send your application to the following email address: concierge@ariahair.pl or in writing to the following address:

Aria Hair Daria Anna Karczewska ul. Księżnej Zofii 14, 78-200 Białogard

In your application, please provide:

  • name and surname,
  • order number,
  • description of the defect or non-conformity,
  • product photo (if applicable),
  • your request (repair, replacement, price reduction, refund).

Processing time

We will consider the complaint within the deadline 14 calendar days from the date of its receipt. We will inform you of the decision via the email address provided.

§ 4. OUT-OF-COURT DISPUTE RESOLUTION

As a Consumer, you have the right to use out-of-court complaint and redress procedures, including through the European Commission's ODR platform available at: https://ec.europa.eu/consumers/odr

You can also contact the municipal or district consumer ombudsman or the Trade Inspection.

§ 5.CONTACT


Click to return your order